Support

Last updated 1 October 2026

Contact

Email hello@figurx.app and describe what you were doing and what happened. If the problem involves a document, tell us the reference rather than pasting customer details.

We aim to answer within two working days. FIGURX is early, so saying plainly what went wrong is more useful than a polished bug report.

The ChatGPT tools

FIGURX exposes nineteen tools over MCP at https://mcp.figurx.app/mcp. They draft an invoice, draft a quote, and calculate a selling price from landed cost and a target gross margin.

They are stateless. Nothing you pass to them is stored, and no draft is sent, approved, numbered or marked paid. If an assistant tells you a FIGURX invoice was sent or paid, that is wrong and we would like to hear about it.

Getting help

Email hello@figurx.app. It is read by a person, not a queue, and there is no ticket number to quote. Tell us what you were doing and what happened, and include the document number if there is one, because that lets us find the exact record rather than asking you to describe it.

If something is wrong with a figure, say so first and do not send the document on. Everything FIGURX calculates is reproducible, so we can tell you exactly which input produced it.

What changed lists every release. If a rate or a figure moved, the old value and the new one are both written there.

Reporting something incorrect

A wrong total, a wrong tax figure or a tool that claims to have done something it cannot do are all worth reporting. Include the numbers you entered and the numbers you got back.

Data and deletion

See the privacy notice for what is held and how to ask for it to be removed.